Terms and Conditions
Last Updated: September 2026
Welcome to Fragderm. These Terms and Conditions (“Terms”) govern your access to and use of the Fragderm website, products, and services.
By accessing or using our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. About Fragderm
Fragderm is an online retail store operated from India and sells products to customers in the United States.
Trading Name: Fragderm
Business Address:
1905 Serman St
Denver, Colorado 80203
United States
Email: Support@fragderm.com
Phone: +91 95179 05179
The legal entity responsible for operating the website, accepting orders, and fulfilling sales should be identified using its correct registered legal name.
2. Eligibility
By accessing or using the Fragderm website, you confirm that:
You are at least 18 years old to place an order or enter into a purchase agreement through the website.
You have the legal capacity to enter into a binding agreement.
The information you provide is accurate, current, and complete.
Individuals under 18 may browse the Fragderm website only under the supervision of a parent or legal guardian.
Individuals under 18 may not place an order or enter into a purchase agreement through the website on their own. Any purchase made by or on behalf of an individual under 18 must be completed with the involvement and supervision of a parent or legal guardian.
We do not knowingly collect personal information directly from children. If we become aware that personal information has been submitted directly by an individual under 18, we may take reasonable steps to delete the information where required by applicable law.
These eligibility requirements do not limit or exclude any rights or protections that may apply under applicable consumer or privacy laws.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and other product information are accurate and up to date.
However:
Product images may be for illustrative purposes.
Colors may appear differently depending on your device or screen settings.
Minor differences in packaging or appearance may occur.
Product packaging may vary from images shown on the website.
Product availability may change without notice.
We reserve the right to correct errors, inaccuracies, or omissions where necessary.
4. Pricing and Payments
Prices and applicable shipping charges are displayed during the ordering and checkout process.
Orders are charged in U.S. dollars (USD) unless otherwise clearly stated at checkout.
Customers may be responsible for:
Product prices
Shipping charges
Applicable customs duties
Import taxes
Customs-clearance fees
Other government-imposed charges, where applicable
Product and shipping prices are displayed on the website and during checkout. Any customs duties, import taxes, or government charges not collected at checkout remain the customer’s responsibility where applicable.
Payments must be successfully authorized before an order can be processed.
Please refer to our Payment Policy for additional information about payment processing.
5. Order Acceptance
Submitting an order does not guarantee acceptance.
An order is accepted for fulfillment only after payment has been successfully authorized and the order has been accepted for processing.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including due to:
Suspected fraud or unauthorized activity
Pricing or system errors
Product unavailability
Payment authorization issues
Incorrect or incomplete order information
Violation of these Terms
Shipping restrictions
Legal or regulatory requirements
If payment has already been collected for a cancelled order, the applicable amount paid for the cancelled order will be refunded to the original payment method, subject to the applicable payment-processing timeline.
6. Shipping
Orders are shipped from India to the United States in accordance with our Shipping Policy.
The current estimated order processing time is:
1–2 business days
The estimated delivery time to the United States is:
12–18 business days after dispatch
Delivery estimates are not guaranteed and may vary due to circumstances including:
Customs processing
Carrier delays
Weather conditions
Public holidays
Remote delivery locations
Incorrect or incomplete delivery information
Government restrictions
Other circumstances beyond our reasonable control
Tracking information will generally be provided after the order has been shipped.
Please refer to our Shipping Policy for complete information about shipping charges, tracking, delivery estimates, customs, and undeliverable packages.
7. Customs, Duties, and Import Charges
Orders shipped from India to the United States may be subject to customs inspections, import duties, taxes, customs-clearance fees, or other government-imposed charges.
Unless otherwise expressly stated or collected at checkout, customers may be responsible for charges imposed in connection with the importation or delivery of their order.
Customers are also responsible for providing accurate shipping information and completing any applicable requirements necessary for delivery.
Any customs duties, import taxes, or government charges not collected at checkout remain the customer’s responsibility where applicable.
This section does not exclude, restrict, or transfer any mandatory consumer rights or remedies that cannot legally be excluded under applicable law.
8. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are handled in accordance with our Returns and Refund Policy.
Customers should review that policy before making a purchase.
Fragderm currently accepts eligible change-of-mind returns within 30 days of delivery, subject to the product-specific conditions stated in the Returns and Refund Policy.
Because Fragderm sells perfumes, skincare products, and supplements, certain opened or used products may not be eligible for change-of-mind returns due to hygiene, safety, or product-integrity considerations.
Nothing in these Terms limits any mandatory consumer rights or remedies available under applicable law.
9. Order Cancellations
You may request to cancel your order before it has been processed for shipment.
Once an order has been processed for shipment or dispatched by the shipping carrier, cancellation may no longer be possible.
After delivery, customers may request a return in accordance with our Returns and Refund Policy and applicable law.
Cancellation requests should be submitted as soon as possible by contacting customer support at:
10. Customer Responsibilities
Customers agree to:
Provide accurate billing and shipping information.
Keep contact information reasonably up to date.
Ensure the shipping address is complete and correct before placing an order.
Review product information before placing an order.
Follow applicable product instructions.
Comply with applicable requirements relating to imported products where applicable.
Fragderm is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer.
This does not limit any consumer rights that cannot legally be excluded.
11. Intellectual Property
All content on this website, including but not limited to:
Logos
Product images
Graphics
Text
Icons
Website design
Layout
Software
Other website materials
is owned by or licensed to Fragderm or the applicable rights holder and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, or commercially use website content without prior written permission, except where permitted by applicable law.
12. Prohibited Use
You agree not to:
Use the website for unlawful purposes.
Attempt to interfere with website security or functionality.
Upload malicious software or harmful code.
Attempt unauthorized access to website systems.
Copy or exploit website content without authorization.
Engage in fraudulent or misleading activities.
Use another person’s information without authorization.
Use the website in a manner that could damage, disable, overburden, or impair the website or its systems.
We may restrict or terminate access where we reasonably believe these Terms have been violated.
13. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website is provided on an “as available” basis.
We do not guarantee that:
The website will always be available.
The website will operate without interruption.
The website will be completely error-free.
The website will be compatible with every device or browser.
Website content will always be complete or error-free.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, right, or remedy that cannot legally be excluded under applicable law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Fragderm will not be liable for indirect, incidental, special, consequential, or punitive losses arising from:
Use of or inability to use the website.
Delayed deliveries caused by circumstances beyond our reasonable control.
Carrier or customs delays.
Website interruptions or technical issues.
Product unavailability.
Events beyond our reasonable control.
Nothing in these Terms excludes, restricts, or modifies liability or consumer rights that cannot legally be excluded, restricted, or modified.
15. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, disclose, retain, and protect personal information.
You should review our Privacy Policy before using the website or placing an order.
Our Privacy Policy also explains our approach to personal information relating to individuals under 18.
16. Third-Party Links and Services
Our website may contain links to third-party websites or rely on third-party services, including payment, shipping, hosting, analytics, and communications services.
Third-party services operate under their own terms and privacy policies.
Fragderm is not responsible for the independent content, privacy practices, terms, or operations of third-party websites or services that we do not control.
17. United States Consumer Protection Laws
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any rights or remedies available to consumers under applicable federal, state, or local laws that cannot legally be excluded.
Where required by applicable law, customers may be entitled to remedies for products that are defective, not as described, or otherwise fail to meet applicable legal requirements.
Our Terms, policies, and business practices are intended to operate consistently with mandatory consumer rights.
18. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our business, website, services, or legal requirements.
Any updated version will be posted on this website with a revised Last Updated date.
The updated Terms will apply from the date of publication unless otherwise stated or unless applicable law requires otherwise.
19. Governing Law and Jurisdiction
These Terms and any disputes arising from or relating to the website or purchases made through the website are subject to applicable law.
The governing-law and jurisdiction provisions should be finalized based on the correct legal entity, business structure, location of operations, sales model, and applicable federal and state laws.
Nothing in this section limits mandatory consumer rights or remedies available to customers under applicable law.
20. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us.
Website Name: Fragderm
Company Name: Fragderm
Address:
1905 Serman St
Denver, Colorado 80203
United States
Email: Support@fragderm.com
Phone: +91 95179 05179
Contact Form:
https://fragderm.com/contact/
Customer Service Opening Hours
Monday to Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed
Time Zone: Florida / Eastern Time
Response Time: We aim to respond within 1–2 business days.
Fragderm
These Terms and Conditions were last updated in September 2026.