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Privacy Policy

Privacy Policy

Last Updated: September 2026

Fragderm (“Fragderm,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Fragderm collects, uses, stores, discloses, and protects personal information when you visit or use https://fragderm.com/, purchase our products, contact us, subscribe to communications, or otherwise interact with us.

This Privacy Policy is intended to provide information relevant to individuals in the European Union/European Economic Area (EU/EEA), United Kingdom, United States, and other jurisdictions with applicable privacy laws.

Where a particular privacy law gives you additional rights, those rights are described in the applicable section below.

1. Who We Are

Company Name: Fragderm
Website: https://fragderm.com/
Business Address: 1905 Serman St, Denver, Colorado 80203, United States
Email: Support@fragderm.com
Phone: +91 95179 05179

For privacy-related questions or requests, you may contact us using the information above.

Where applicable law requires Fragderm to appoint a Data Protection Officer, privacy representative, or other local representative, the relevant contact details will be provided in this Privacy Policy or through the applicable legal notice.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • The Fragderm website;

  • Online purchases and orders;

  • Customer-service communications;

  • Contact forms;

  • Email communications;

  • Marketing communications;

  • Website accounts, where available;

  • Cookies and similar technologies;

  • Reviews, feedback, and other information voluntarily submitted to us; and

  • Other interactions between you and Fragderm.

This Privacy Policy does not apply to third-party websites, applications, payment providers, social-media platforms, or other services that have their own privacy policies.

3. Personal Information We Collect

Depending on how you interact with Fragderm, we may collect the following categories of information.

3.1 Identity and Contact Information

This may include:

  • Full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Country or region;

  • Account information; and

  • Information you provide when contacting customer service.

3.2 Order and Transaction Information

When you purchase products from us, we may collect:

  • Products purchased;

  • Order number;

  • Purchase date;

  • Transaction information;

  • Billing information;

  • Shipping information;

  • Delivery information;

  • Return or refund information; and

  • Communications relating to your order.

Payment card information may be processed directly by third-party payment providers. Where this occurs, Fragderm may not receive or retain the complete payment-card number.

3.3 Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Approximate location derived from IP address;

  • Website pages visited;

  • Referring website;

  • Date and time of visits;

  • Interaction with website features;

  • Device identifiers; and

  • Other technical or diagnostic information.

3.4 Communications

If you contact us, we may retain:

  • Your name;

  • Email address;

  • Telephone number;

  • Message or enquiry;

  • Order details;

  • Attachments you voluntarily provide; and

  • Our responses to you.

3.5 Marketing Information

If you subscribe to marketing communications or otherwise consent to receive them, we may collect information necessary to send those communications and maintain your marketing preferences.

4. How We Collect Personal Information

We may collect personal information:

  • Directly from you;

  • When you place an order;

  • When you create or use an account;

  • When you submit a contact form;

  • When you communicate with customer service;

  • When you subscribe to marketing communications;

  • Automatically through cookies and similar technologies;

  • From service providers supporting our website or business operations; and

  • From other sources where permitted by applicable law.

If personal information is obtained from a source other than you, we will provide any notices required by applicable privacy law.

5. How We Use Personal Information

We may use personal information for the following purposes:

Order Processing

To:

  • Process and fulfil orders;

  • Process payments;

  • Arrange shipping and delivery;

  • Provide order confirmations;

  • Provide tracking information;

  • Handle returns, refunds, and exchanges; and

  • Communicate with you about your purchases.

Customer Service

To:

  • Respond to enquiries;

  • Provide customer support;

  • Investigate complaints;

  • Resolve disputes; and

  • Maintain customer-service records.

Website Operation

To:

  • Operate and maintain our website;

  • Provide requested functionality;

  • Improve website performance;

  • Detect technical problems;

  • Maintain website security; and

  • Prevent fraudulent or unauthorized activity.

Business Administration

To:

  • Maintain business records;

  • Comply with accounting requirements;

  • Enforce our terms and policies;

  • Protect our legal rights;

  • Establish, exercise, or defend legal claims; and

  • Comply with applicable legal obligations.

Marketing

Where permitted by applicable law and, where required, with your consent, we may use personal information to:

  • Send promotional emails;

  • Provide information about products;

  • Send offers and promotions;

  • Measure marketing effectiveness; and

  • Manage marketing preferences.

You may unsubscribe from marketing communications at any time.

6. Legal Bases for Processing — EU and UK

If the EU GDPR or UK GDPR applies to our processing of your personal information, we will process personal information only where we have an applicable lawful basis.

Depending on the circumstances, these may include:

6.1 Performance of a Contract

We may process personal information when necessary to:

  • Process your order;

  • Deliver products;

  • Process payment;

  • Provide customer service; or

  • Perform obligations arising from an agreement with you.

6.2 Legal Obligation

We may process personal information when necessary to comply with applicable legal or regulatory obligations.

6.3 Legitimate Interests

We may process personal information where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.

These interests may include:

  • Operating and improving our business;

  • Maintaining website security;

  • Preventing fraud;

  • Managing customer relationships;

  • Improving products and services;

  • Protecting our legal rights; and

  • Communicating with customers about existing transactions.

Where we rely on legitimate interests, we will consider whether the processing is proportionate and whether your rights and freedoms require additional protection.

6.4 Consent

Where required by law, we will ask for your consent before processing personal information for a particular purpose.

You may withdraw consent at any time where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

7. Sensitive Personal Information

We generally do not seek to collect sensitive personal information unless it is necessary for a specific lawful purpose.

Sensitive information may include categories such as:

  • Government identification information;

  • Financial information;

  • Health information;

  • Biometric information;

  • Precise geolocation;

  • Racial or ethnic information;

  • Religious or philosophical beliefs;

  • Sexual orientation;

  • Genetic information; or

  • Other information classified as sensitive under applicable law.

If we need to process sensitive personal information, we will do so only where permitted by applicable law and, where required, after obtaining appropriate consent.

Please do not provide sensitive personal information through our website unless it is specifically requested or necessary.

8. Cookies and Similar Technologies

Fragderm may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies may be used for purposes such as:

  • Operating the website;

  • Remembering preferences;

  • Maintaining shopping-cart functionality;

  • Understanding website usage;

  • Improving website performance;

  • Measuring marketing effectiveness;

  • Preventing fraud; and

  • Providing advertising or personalized experiences where applicable.

Where applicable law requires consent for non-essential cookies or similar technologies, we will request consent before placing or using those technologies.

You may be able to manage cookies through your browser settings and, where available, our cookie-preference tools.

Disabling certain cookies may affect website functionality.

9. Analytics and Advertising

We may use third-party analytics, advertising, or similar technologies to understand website activity and improve our services.

Depending on the services actually installed on the Fragderm website, these providers may receive information such as:

  • IP address;

  • Device information;

  • Browser information;

  • Website activity;

  • Advertising identifiers;

  • Cookie identifiers; and

  • Information about interactions with advertisements or webpages.

Where applicable law requires consent or an opt-out mechanism, we will provide the applicable choice.

We do not use this Privacy Policy to authorize a particular third-party advertising service that is not actually used on the website.

10. How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These may include:

  • Payment processors;

  • Shipping and delivery providers;

  • Website hosting providers;

  • E-commerce technology providers;

  • IT and technology service providers;

  • Customer-support providers;

  • Email and communication providers;

  • Analytics providers;

  • Marketing service providers;

  • Fraud-prevention and security providers;

  • Professional advisers;

  • Legal and regulatory authorities where required; and

  • Other service providers acting on our behalf.

Service providers that process personal information for Fragderm may be contractually required to use the information only for authorized purposes and to maintain appropriate security measures.

11. Sale or Sharing of Personal Information

Certain U.S. privacy laws define “sale” or “sharing” broadly and may include activities involving advertising, analytics, or other disclosures.

Whether a particular activity constitutes a “sale,” “sharing,” “targeted advertising,” or similar activity depends on the actual technologies and business arrangements used by Fragderm.

Where a law gives you the right to opt out of such processing, Fragderm will provide the applicable opt-out mechanism.

Where applicable, we will also honor legally recognized universal opt-out preference signals, such as Global Privacy Control, in accordance with applicable law.

Colorado specifically recognizes Global Privacy Control as a universal opt-out mechanism under the Colorado Privacy Act.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing products and services;

  • Maintaining business and transaction records;

  • Complying with legal, tax, accounting, and regulatory requirements;

  • Resolving disputes;

  • Enforcing agreements;

  • Preventing fraud; and

  • Establishing, exercising, or defending legal claims.

The exact retention period depends on the nature of the information and the purpose for which it is processed.

Where applicable law requires us to provide a specific retention period or criteria used to determine the period, we will provide that information.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

13. Data Security

We take reasonable technical and organizational measures designed to protect personal information against:

  • Unauthorized access;

  • Unauthorized disclosure;

  • Loss;

  • Misuse;

  • Alteration;

  • Destruction; and

  • Other unlawful or unauthorized processing.

However, no internet transmission, website, electronic storage system, or security measure can be guaranteed to be completely secure.

You are responsible for maintaining the security of any account credentials or other authentication information associated with your use of our services.

14. International Data Transfers

Fragderm operates from and/or uses service providers in countries that may be different from the country where you reside.

Consequently, personal information may be transferred to or processed in countries including the United States, India, and other countries where Fragderm or its service providers operate.

If EU or UK data protection law applies, we will use an appropriate lawful mechanism for restricted international transfers where required.

Depending on the circumstances, safeguards may include:

  • An adequacy decision;

  • European Commission Standard Contractual Clauses;

  • The UK International Data Transfer Agreement;

  • The UK International Data Transfer Addendum;

  • Binding Corporate Rules where applicable; or

  • Another lawful transfer mechanism permitted by applicable law.

For UK restricted transfers relying on appropriate safeguards, the applicable transfer assessment and contractual safeguards will be maintained as required by UK law.

For EU transfers, international transfers must comply with the GDPR’s transfer requirements, including the rules applicable to transfers to third countries.

15. Your EU Privacy Rights

If the EU GDPR applies to you, you may have the following rights, subject to applicable legal conditions:

Right of Access

You may request confirmation as to whether we process your personal information and request access to that information.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of personal information in certain circumstances.

Right to Restriction

You may request that we restrict processing in certain circumstances.

Right to Data Portability

You may have the right to receive certain personal information in a structured, commonly used, and machine-readable format and, where legally applicable, request that it be transmitted to another controller.

Right to Object

You may object to certain processing, including processing based on legitimate interests and certain forms of direct marketing.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Rights Relating to Automated Decision-Making

Where applicable, you may have rights concerning solely automated decision-making, including profiling, that produces legal or similarly significant effects.

These rights are not absolute and may be subject to legal exceptions.

16. Your UK Privacy Rights

If the UK GDPR and Data Protection Act 2018 apply to you, you may have rights including:

  • Access to your personal information;

  • Correction of inaccurate information;

  • Erasure of personal information;

  • Restriction of processing;

  • Data portability;

  • Objection to processing;

  • Withdrawal of consent where consent is the lawful basis; and

  • Rights relating to certain automated decision-making and profiling.

UK privacy information must explain matters such as purposes, lawful bases, recipients, retention, rights, and international transfers.

You may also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been processed unlawfully.

17. Your California Privacy Rights

This section applies to California residents to the extent the California Consumer Privacy Act, as amended, applies to Fragderm.

California residents may have rights including:

  • The right to know/access personal information;

  • The right to correct inaccurate personal information;

  • The right to delete personal information, subject to exceptions;

  • The right to opt out of the sale or sharing of personal information;

  • The right to limit certain uses and disclosures of sensitive personal information;

  • The right to opt out of certain automated decision-making technology where applicable;

  • The right to non-discrimination for exercising privacy rights; and

  • Other rights provided by applicable California law.

The California Privacy Protection Agency confirms these consumer rights and the requirement for covered businesses to provide mechanisms for exercising applicable rights.

California Requests

You may contact us using:

Email: Support@fragderm.com
Website: https://fragderm.com/contact/

When required, Fragderm will use reasonable methods to verify requests concerning access, deletion, correction, or other rights.

Certain opt-out requests may not require identity verification where prohibited by applicable California law.

We will not discriminate against you for exercising privacy rights provided by California law.

18. California Notice Regarding Sale or Sharing

If Fragderm engages in activities that constitute “selling” or “sharing” personal information under the CCPA, California residents will be provided with the legally required notice and opt-out mechanism.

Where applicable, California residents may use a “Do Not Sell or Share My Personal Information” or “Your Privacy Choices” mechanism.

California law also recognizes qualifying opt-out preference signals.

If Fragderm does not engage in activities legally defined as a sale or sharing of personal information, the applicable notice and website mechanisms will be maintained accordingly.

19. Colorado Privacy Rights

This section applies to Colorado residents to the extent the Colorado Privacy Act applies to Fragderm.

Colorado consumers may have rights to:

  • Confirm whether personal data is being processed;

  • Access personal data;

  • Correct inaccuracies;

  • Delete personal data;

  • Obtain personal data in a portable format;

  • Opt out of the sale of personal data;

  • Opt out of targeted advertising;

  • Opt out of certain profiling activities; and

  • Exercise other rights provided under applicable Colorado law.

The Colorado Attorney General identifies these rights under the Colorado Privacy Act.

Where applicable, Colorado consumers may also use a recognized universal opt-out mechanism such as Global Privacy Control.

20. Other U.S. State Privacy Laws

Depending on the state in which you reside and whether the applicable statutory thresholds are met, you may have additional rights under state privacy laws.

These laws may include privacy laws in states such as:

  • Virginia;

  • Connecticut;

  • Utah;

  • Iowa;

  • Indiana;

  • Tennessee;

  • Texas;

  • Oregon;

  • Montana;

  • Delaware;

  • New Jersey;

  • Maryland;

  • Minnesota;

  • Nebraska;

  • New Hampshire;

  • Kentucky;

  • Rhode Island; and

  • Other jurisdictions that enact or amend comprehensive privacy legislation.

Where a state privacy law applies to Fragderm and provides you with rights beyond those described in this Privacy Policy, Fragderm will provide those rights as required by law.

21. Children’s Privacy

Our website is not intended for children who are under the minimum age permitted to use the website under applicable law without parental consent.

We do not knowingly request or intentionally collect personal information from children where doing so would violate applicable law.

If you believe that a child has provided personal information to us unlawfully, please contact us at:

Support@fragderm.com

If we become aware that we have collected personal information from a child in circumstances where deletion is legally required, we will take appropriate steps to delete it.

22. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other services.

We are not responsible for the privacy practices, security, or content of third-party services.

We recommend reviewing the privacy policy of each third-party service before providing personal information.

23. Payment Information

Payments may be processed through third-party payment processors.

Depending on the payment method used, the payment processor may collect and process information such as:

  • Name;

  • Billing address;

  • Payment-card information;

  • Transaction details;

  • Payment identifiers; and

  • Fraud-prevention information.

Payment processors may have their own privacy policies and terms.

Fragderm does not control the privacy practices of independent payment providers.

24. Marketing Communications

Where permitted by applicable law, Fragderm may send marketing communications regarding:

  • Products;

  • Promotions;

  • Offers;

  • New products;

  • Services; and

  • Other information that may be relevant to customers.

You may unsubscribe from promotional emails by using the unsubscribe mechanism contained in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send transactional or service-related communications, such as order confirmations, shipping updates, security notices, and customer-service messages.

25. Automated Decision-Making and Profiling

Fragderm may use automated technologies for purposes such as:

  • Website analytics;

  • Fraud prevention;

  • Security;

  • Personalization;

  • Marketing measurement; or

  • Product recommendations.

Where applicable law requires specific information or rights concerning solely automated decision-making or profiling that produces legal or similarly significant effects, Fragderm will provide the required information and rights.

26. Data Breaches and Security Incidents

If Fragderm experiences a security incident involving personal information, we will assess the incident and take appropriate measures as required by applicable law.

Where legally required, we may notify affected individuals, regulators, law-enforcement authorities, or other relevant parties.

The timing and content of notifications may vary depending on the applicable jurisdiction and the nature of the incident.

27. How to Exercise Your Privacy Rights

To submit a privacy request, contact us at:

Email: Support@fragderm.com
Contact Form: https://fragderm.com/contact/
Phone: +91 95179 05179

Please identify:

  • Your name;

  • The nature of your request;

  • The email address or other information associated with your relationship with Fragderm; and

  • Any information reasonably necessary to process and verify your request.

We may need to verify your identity before completing certain requests, particularly requests involving access, deletion, correction, or disclosure of personal information.

We will not request more information than reasonably necessary for verification.

28. Response Times

We will respond to privacy requests within the time period required by the privacy law applicable to your request.

Depending on the applicable jurisdiction and type of request, additional time may be available where permitted by law.

If additional time is required, we will provide any notice required by applicable law.

29. Authorized Agents

Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf.

Fragderm may require evidence of the authorization and may independently verify the identity of the person making the request.

30. Complaints

If you believe that Fragderm has processed your personal information unlawfully, you may first contact us so that we can investigate your concern.

You may also have the right to lodge a complaint with the privacy regulator or supervisory authority applicable to your location.

For individuals in the European Union, this may include the data protection authority in the EU member state where you live, work, or where you believe an infringement occurred.

For individuals in the United Kingdom, complaints may be made to the Information Commissioner’s Office (ICO).

31. EU Representative

If Fragderm is subject to Article 3(2) of the EU GDPR and no applicable exception applies, Fragderm may be required to designate a representative within the European Union.

EU Representative: [TO BE COMPLETED IF REQUIRED]

If an EU representative is required, the representative’s name and contact details should be added to this Privacy Policy.

32. UK Representative

If Fragderm is subject to the UK GDPR and is required to appoint a representative in the United Kingdom, the representative’s details should be provided here.

UK Representative: [TO BE COMPLETED IF REQUIRED]

33. Data Protection Officer

Fragderm will provide Data Protection Officer contact information where applicable.

Data Protection Officer: [TO BE COMPLETED IF REQUIRED]

A DPO is required only in circumstances specified by applicable data protection law.

34. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business;

  • Changes to our website;

  • Changes to our data-processing activities;

  • Changes to applicable laws;

  • Changes to regulatory guidance; or

  • Changes to our privacy practices.

When we update this Privacy Policy, we will update the “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

35. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.

Fragderm

Address:
1905 Serman St
Denver, Colorado 80203
United States

Email: Support@fragderm.com

Phone: +91 95179 05179

Contact Form:
https://fragderm.com/contact/

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed

36. Privacy Policy Summary

For convenience, Fragderm generally:

  • Collects information necessary to operate its website and fulfil customer orders;

  • Uses personal information for order processing, customer service, security, business administration, and other disclosed purposes;

  • Uses service providers where necessary to operate the business;

  • Implements reasonable measures designed to protect personal information;

  • Provides applicable privacy rights under EU, UK, U.S. federal/state, California, Colorado, and other applicable laws;

  • Provides mechanisms for customers to submit privacy requests;

  • Uses appropriate safeguards for applicable international data transfers; and

  • Updates this Privacy Policy when required to reflect material changes in law or data-processing practices.

Nothing in this Privacy Policy limits any privacy right that cannot lawfully be waived under the law applicable to you.

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