Shipping Policy
Last Updated: September 2026
At Fragderm, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Shipping Destination
We currently ship orders from India to the United States only.
At this time, we do not offer shipping to other countries.
Order Processing
Orders are processed within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that order processing time is separate from shipping and delivery time.
Shipping Carrier
Orders are generally shipped using:
India Post
The shipping carrier may change when necessary due to operational requirements, carrier availability, delivery restrictions, or other circumstances affecting shipment fulfillment.
Delivery Time
The estimated delivery time to the United States is:
12–18 business days after dispatch
Delivery estimates begin after your order has been processed and dispatched.
Delivery times are estimates only and may vary due to circumstances including:
Customs inspections or clearance
Weather conditions
Public holidays
Remote delivery locations
Carrier delays
Operational disruptions
Other circumstances beyond our reasonable control
Fragderm does not guarantee specific delivery dates.
Shipping Charges
Shipping charges are displayed during checkout before you complete your purchase.
Our standard shipping rate is:
USD 14.99 per item
The final shipping cost shown at checkout is the amount applicable to your order.
Order Tracking
Once your order has been shipped, we will send tracking information to the email address provided during checkout.
Tracking information may take some time to become available after dispatch and may not update immediately.
If you do not receive your tracking information, please contact us at:
Email: Support@fragderm.com
Customs, Duties & Import Charges
Orders shipped to the United States may be subject to customs inspections, import duties, taxes, clearance fees, or other charges imposed by applicable authorities.
Fragderm does not collect customs duties or import taxes at checkout unless expressly stated otherwise.
Any customs duties, import taxes, clearance fees, or other applicable charges imposed in connection with the importation or delivery of an order are the customer’s responsibility.
Customs authorities may delay delivery while imported shipments are being processed.
Delayed Deliveries
Although we strive to deliver orders within the estimated timeframe, delays can occasionally occur.
If your package has not arrived within the estimated delivery period, please:
Check your tracking information.
Allow additional time for carrier tracking updates.
Contact our customer support team for assistance.
You can contact us at:
Email: Support@fragderm.com
We will work with the shipping carrier to investigate shipment issues where possible.
Damaged, Lost, or Missing Packages
If your order arrives damaged or any items are missing, please contact us within 7 days of delivery.
Please include:
Your order number
Clear photographs of the shipping package
Photographs of the damaged or incorrect item(s), where applicable
A brief description of the issue
Please send your claim to:
Email: Support@fragderm.com
Claims submitted after 7 days may not be eligible for review.
For information about returns, refunds, or other order-related resolutions, please review our Returns & Refund Policy.
Delivery Addresses
We deliver to:
Residential addresses
Business addresses
PO Box addresses where supported by the shipping carrier
Please ensure that your shipping information is complete and accurate before placing your order.
Fragderm is not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.
Express Shipping
We currently do not offer express or priority shipping.
All orders are shipped using our standard shipping service.
Local Pickup
Fragderm does not offer:
Local pickup
Local delivery
All orders are shipped directly from India.
Undeliverable Packages & Return to Sender
A shipment may be considered undeliverable and returned to the sender for reasons including, but not limited to:
Incorrect or incomplete address
Unclaimed package
Delivery refusal
Failure to complete applicable customs requirements
Other circumstances preventing successful delivery
If a package is successfully returned to us, the customer may request that the order be reshipped, where possible.
Reshipping charges will apply and must be paid before the order is shipped again.
Original shipping charges are non-refundable.
Where applicable, the customer is responsible for any return shipping or carrier charges associated with the returned shipment.
Shipping Restrictions
We reserve the right to refuse or cancel shipments where delivery is prohibited or restricted by applicable laws, carrier restrictions, government regulations, or other applicable requirements.
Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us.
Website Name: Fragderm
Company Name: Fragderm
Address: 1905 Serman St, Denver, Colorado 80203, United States
Email: Support@fragderm.com
Phone: +91 95179 05179
Contact Form: https://fragderm.com/contact/
Customer Service Opening Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed
Time Zone: Florida / Eastern Time
Response Time: We aim to respond within 1–2 business days.
Frequently Asked Questions About Fragderm Shipping
Where does Fragderm ship?
Fragderm currently ships orders from India to the United States.
How long does Fragderm shipping take?
Orders are generally processed within 1–2 business days. After dispatch, estimated delivery to the United States is 12–18 business days.
Delivery times are estimates and may vary because of customs processing, carrier delays, weather, holidays, and other circumstances.
How much does Fragderm shipping cost?
The standard shipping rate is USD 14.99 per item. The final shipping cost applicable to your order is displayed during checkout.
Does Fragderm provide order tracking?
Yes. Once your order has been shipped, Fragderm will send tracking information to the email address provided during checkout.
Tracking information may take some time to become available after dispatch.
Does Fragderm offer express shipping?
No. Fragderm currently does not offer express or priority shipping. Orders are shipped using the standard shipping service.
Does Fragderm ship to PO Boxes?
Fragderm ships to PO Box addresses where supported by the shipping carrier.
Are customs duties and import taxes included in the shipping price?
Unless expressly stated otherwise at checkout, customs duties, import taxes, clearance fees, and other applicable import charges are not included in the shipping price and may be the customer’s responsibility.
What should I do if my Fragderm order is delayed?
First, check your tracking information and allow additional time for carrier updates. If your order remains undelivered, contact Fragderm at Support@fragderm.com so our team can assist with investigating the shipment.
What should I do if my order arrives damaged?
Contact Fragderm within 7 days of delivery and provide your order number, photographs of the shipping package, photographs of the damaged product, and a description of the issue.
Does Fragderm offer local pickup?
No. Fragderm does not currently offer local pickup or local delivery. Orders are shipped directly from India.
What happens if my package is returned to Fragderm?
If a package is returned because of an incorrect address, an unclaimed package, delivery refusal, failure to complete applicable customs requirements, or another delivery issue, you may request reshipment where possible.
Applicable reshipping and carrier charges must be paid before the order is shipped again. Original shipping charges are non-refundable.
Fragderm
1905 Serman St, Denver, Colorado 80203, United States
Email: Support@fragderm.com
Phone: +91 95179 05179
Contact: https://fragderm.com/contact/